Why Is This Even a Question?
June 19, 2009 4 Comments
I have the utmost respect for LibrarianbyDay but I’m going to have to disagree (again) with her latest blog post. She commented on this video too and feels that the average Joe doesn’t necessarily need to know what a browser is. Personally I think that is root of most computer problems – people (average Joe or not) don’t know ENOUGH about the machines they use.
Computers are pretty much a part of all of our lives. We use them at work, at home and they are in almost everything from our cars to our electronic equipment. I feel that people DO need to know not only what things are called but how to use them properly. I’m not saying we all need to be programmer and start writing code but it certainly wouldn’t hurt to have some computer competencies.
It is important to call things by the right name. If I call it a whatizt but it is actually a howzer you won’t understand what I’m talking about, you won’t be able to help me and I’ll just get frustrated. As someone who has to troubleshoot computer problems (which can often be user problems) nothing is more frustrating to both the user and me then when we can’t communicate. Some might say “but you are speaking techie” – no, I am not. I am known for using plain English but I will call things what they are (often followed by a short description or analogy so non-techies get it).
So let’s not perpuate this culture of not knowing what a browser or an operating system or anything else to do with these machines that are such a part of our lives. Let’s educate people in at least the basics of computer literacy. As a trainer I try to pass along nuggets every time I teach a class regardless of the main content. If they are using computers in the class I’m going to be sure they know the browser we use is Firefox, that tab browsing is fantastic way to make your life easier (CtrlT), keyboard commands, etc. I don’t think it is expecting too much of people that work with computers daily to know not only the correct words but some basic literacy when it comes to computers.