Friday and Payday, What’s Not To Like? – Day 5

TGIF!  End to a full, long, interesting week.  One thing I really love about my job is the variety it affords me.  I never really know what will come my way each day.  Since this is the last day for documenting I thought I’d try something a little bit different.

Day 5

  • Pulled into the parking lot and entered the building. Annotated video on YouTube
  • Unforward phones, swap out tapes in the server room, checked Twitter, email and Staff Intranet. Annotated video on YouTube
  • Went to get ice for my green tea, turned on lights for the building, checked reserves and visited my book display on 40th Anniversary of the Moon Landing. Annotated video on YouTube
  • Back to the office to get down to business. Annotated video on YouTube
  • Uploaded the aforementioned videos to YouTube since they were too long to use on Flickr
  • Consulted with co-worker who was doing the morning duties.  She was getting bounced back to beginning page of her account in HIP.  Tried recreating it on my machine and she showed me on the Day End machine – still wasn’t able to recreate it.  Chalk it up to computer gremlins.
  • Typed up my blog for yesterday – Day 4
  • Got a phone call from the Glenwood branch manager regarding the email I had sent out asking them to cleanup the branch notices on Staff Intranet.
  • Since my boss was out on vacation, I assigned the IT staff to their day at our Admin office for next week and posted the notice on our Staff Intranet.
  • Uploaded my photos of my 40th Anniversary of the Moon Landing display to Flickr
  • Deleted notices for Glenwood branch manager per email she sent me (after phone conversation)
  • Worked on bounceback email notices – since this is such a tedious mind numbing job I decided to blip some Robert Palmer songs on blip.fm while I did this.  Having great music to listen to helps!
  • Bounce backs make me hungry so I went and popped some 94% fat-free popcorn
  • Checked the helpdesk tickets and assigned on to fellow IT-er
  • Downloaded Adobe Flash CS3 Professional to my Windows machine
  • Got a call from our Network Administrator who is on vacation in England (visiting his wife’s family) – just checking in with us to make sure things are okay
  • Installed Adobe Flash CS3 Professional on my Windows machine
  • Emailed staff member who submitted a helpdesk ticket.  Needed more information so I could solve her issue.  Consulted with web programmer to see if he had any suggestions but agreed we needed more info before we could proceed.
  • Children’s librarian came to my desk asking questions about burning music to a CD for children’s classes.  I pointed her to the FAQ on our Staff Intranet with great instructions and screen shots.
  • Got a call from HR dept. regarding publishing an announcement on our Staff Intranet.
  • Wrote another post for my blog – not related to Library Day in the Life
  • LUNCH finally seems I’ve been eating later and later this week
  • Children’s librarian came back up for some assistance with burning cd – went down and showed her how to add songs, delete ones you don’t want and move them so you get the order you want.
  • Analyzed current navigation and started documenting what different departments use on Staff Intranet in hopes that this will help us set up better navigation for the new version.
  • Got a follow up email from the staff member in regards to her helpdesk ticket.  Solution was a simple one – she needed to log in with username/password to access forms list.  Emailed her back and closed helpdesk ticket
  • Saw a Tweet from @julie and realized I had missed T is for Training podcast.  Logged into the chat area for the last 15 mins or so of the show.
  • Got a call from hubby that severe storm had blown down 2 trees (turned out to be just very large limbs not the whole tree) onto our garage which houses his precious baby, a 1960 MGA.
  • Took personal leave to go home and document damage for any insurance claims.

Blog Day Afternoon – Day 4

Little did I know when I came into work today it was going to turn into the day of blogs.

Day 4

It’s Thursday so I don’t have morning duties or bouncedback emails today.  After putting my stuff away I turned on my Ubuntu and Windows machines.  Checked my voice mail (was one regarding the email and spam settings that we had posted on the staff Intranet).

Moon Landing
Walked out into the public area after getting ice for my green tea and replenished my display celebrating the 40th anniversary of the moon landing.  Some folks might consider it wrong but I mixed adult non-fiction books with the children’s non-fiction.  Bottom shelf of the wedding cake was all children’s titles – they have actually been the hot items even though this display is upstairs in the adult non-fiction area.  My reason for adding the children’s titles to the display is often Mom or Dad have a little one in tow when they are upstairs, so why not have something for them on the same display.

Went back downstairs to Customer Service (the department formally known as Circulation) and picked up my reserves (several books on photography and a CD for hubby).  Back upstairs to my desk.

Opened Twirl and replied to a Tweet.  Checked both work and Gmail accounts.  Since revamping our Staff Intranet has been on my mind I logged into the backend of Joomla and made a few tweaks (from suggestions that staff have provided).  Then I moved over to the front end and checked to see if there were any helpdesk tickets to assign (yep a few but not many).

Emailed the Central Asst. Branch Manager regarding a tweak I made on the Staff Intranet.  It related to items she posted – combined her web guides from Enoch Pratt/SLRC into one location.

Closed a helpdesk ticket regarding a new staff member who had forgotten his email password – changed password back to default and it will prompt him to change it again.

Sent an email to all the branch managers asking them to clean up (unpublish and delete if possible).  In hopes that we can clean up lots of content that won’t need to be brought over to the new Intranet.

Now the start of the blog day —

Tweaked our main blog, Highly Recommended per the phone conversation I had with the editor on Day 2.   Moved the login on the front end to a less conspicuous location on the blog navigation area.  Then I added a new blogger to the list of contributors per the editor’s email

Wrote my blog entry for Day 3.  Sent an email to the blogger of Highly Recommended about the tweaks I had made so they are kept in the loop.

Answered the helpdesk phone line – question about accessing our Intranet remotely (from a new grandmother visiting her daughter and grandson in NC).

Then I began the afternoon of updating all our blogs which uses WordPress.  Luckily 3 of the blogs were not that old so I could just click on Update under Tools.  Open Source, This Is Your Life and Customer Service all upgraded with no problems.  I then had to upgrade Teacher Notes the hard way.  WHOO HOO, it went pretty smoothly and I didn’t mess anything up.  Okay 4 out of 6 went okay so I must be doing something right.

Call from Public Relations department asking for help with posting an article to our Choose Civility site which uses Joomla.  Walked him through a few things and corrected code that seemed to make the one video disappear even though we weren’t adding anything anywhere near the video on that page.

Got a lovely surprise, former employee Aileen Trout came in for a quick visit.  Aileen left us many years ago and moved back to her place of birth, Hawaii.  She hasn’t aged at all – I’m convinced living on the islands there is like the fountain of youth.  After that I checked the helpdesk tickets and assigned 2 to fellow IT staff.  Answered the helpdesk phone line – fellow IT staff member needed help with the printer settings for Horizon.

Consulted with our web programmer about navigation and design for our new Intranet.  We looked at Google Analytics to get a feel of what people used the most on our Intranet (that combined with actual feedback from staff should help).

Consulted with fellow IT staff member about helpdesk ticket regarding a broken link in Aquabrowser (the information page in AB had never been updated to reflect the RSS feed page on our new web site which went live over a year ago – GULP!).  Need a better way to keep track of all our links out there.

LUNCH!! finally

Assigned another helpdesk ticket.  Got a call from the editor of our Highly Recommended blog about linking a contributor’s name.

Guess my confidence from earlier was a bit premature.  I updated our TeenZine (which isn’t a true blog but does use WordPress).  This time things did not go well. Not sure if I missed some files in the update or what.  Was seeing strange results even though I did get the right messages during the upgrade process.  Cleared cache and refreshed browser and still had odd displays.  Asked web programmer for help – he watched me do the upgrade for the 4th time – something about him standing there must have done the trick.  But even he saw the odd display and seems like things took several minutes to display correctly.  It’s all good in the end.

Called the Information Services Supervisor regarding the voice mail she had left me that morning – left her a voice mail.

Emailed username/password for our Staff Intranet to staff member so they could add content.

Assigned to myself and closed helpdesk ticket regarding an email from a customer letting us know that the wording on one of our PACs screen savers was wrong.  We had already fixed this so I contacted the customer via email thanking her for catching this and letting her know we fixed it.

Cleaned up a bounce of AOL accounts that had marked us as spam.  Trying to get the message out there that when you sign up for a library card and give us your email account you will receive notices via email.  Do not mark us as a spammer – you agreed to receive notices from us.  Some reason the AOL users don’t remember this more than any other email user.

Went ahead and updated our last blog (our main one and the one that I was most scared about) to the latest version of WordPress.  It was my biggest worry but things went smoothly.  WHEW!

Past time for me to go home.  Off to get my son, walk dogs, take some photos, fix dinner and possibly get a little Lost season 2 watching done.

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Library Folks Have Real Lives Too (or Two) – Day 3

How ironic that last year when I chronicled my week for Library Day in the Life, I had to take my husband in for some testing.  Turns out this year wasn’t going to be an exception except this time it was my Mom.  She was scheduled to have a bronchoscopy.

Day 3

Woke up early because I was sleeping in a strange bed (at my parent’s house).  Went back to sleep and woke up again at 7:30 (which is sleeping in during the week for me so that was a treat).  Jumped in the shower and got dressed.  My Mother never listens – she is going to feed you within an inch of your life if she can.  I told her cereal for breakfast was fine (that is what I have at home) but of course she had peaches cut and a blueberry muffin in the toaster oven as well.  I humored her on the peaches (love ‘em) but wasn’t hungry enough for the muffin.  Checked email quickly (both work and Gmail) before we left for Chambersburg Hospital.

Same Day ServicesQuick drive to the hospital from my folks house.  Walked into the Same Day Services area of the hospital and checked Mom in.  We found 3 seats (Dad, Mom and I) and proceeded to wait for her to be called.  Odd thing is they called my Father’s name instead.  Gee, maybe Dad would do the procedure for Mom instead?  Nah.  They went back to get her prepped and I settled in for a wait.  Pulled out my iPod and shuffled my tunes.  Grabbed my book, The Moses Stone by James Becker (picked it up at Heathrow) and didn’t get very far when my Dad came out.  They would allow me to go in the room with her (which was much better than waiting in the waiting room).

They wheeled Mom into the procedure room.  2 students were there to observe the procedure.  One student, Joe,  turned out to be a med student who had attended University of Maryland and had worked in Columbia, MD for awhile.  Small world!  The nurses couldn’t have been nicer and Joe and the other student were great.  Dr. Jamblin came in and asked if we had any questions (my Dad almost asked him where he had been as he was 30 mins. late).  We left to go wait.

I swear they were done in 15 minutes or so.  The nurse said that Mom was a good patient.  We went back into the room and the doctor told us how things went.  Unfortunately, we won’t know the results until Monday the 3rd of August.  Gee, thought the procedure was bad but waiting through the weekend might be worse.

After they took a chest x-ray to make sure Mom’s lung hadn’t collapsed they wheeled her into recovery.  She wouldn’t be released until her gag reflex returned.  It did as the numbing drugs wore off but so did the realization that a strange foreign object had been down her throat.  She said her throat was on fire.  Nurses said we could use Tylenol and throat lozenges to ease the discomfort.

Dad went out to bring the car around and I stayed with Mom.  Then off to get lozenges for her throat and lunch for all of us.  We stopped at Panera and I was really surprised – their Panera had a drive-thru!  Wish the ones here did.  Took all our goodies home and ate lunch.  Poor Mom probably shouldn’t have eaten as much as she did as she wound up getting sick.  All the stuff they gave her (and they warned us this can happen) just didn’t agree with soup and a salad.  So I shipped her off to bed.

This gave Dad time to play around with his new Blu-Ray disc player and for me to catch up on Twitter, Facebook, email and such.  Wound up writing my blog post from the previous day at my parent’s house.

Day and Night

Between the pouring down rain storms I managed to get outside and take a few photos.   A neighbor’s daylily had blown off it’s stem and landed in the road.  I liked the dark orange against the blacktop of the road.  Didn’t get to stay out very long as the next line of storms came through.  So I went back inside and fixed dinner for my folks.  Nothing big just leftovers from the birthday dinner I had taken up for my Dad on Sunday (lasagna and salad).

Then I headed home to Reisterstown.  Once home I was greeted by 2 very happy dogs.  Maddie, the English Springer Spaniel and my constant shadow, had missed me terribly.  But Dani, the Lab mix, was also glad to see me.  Dealt with dogs, downloaded and edited pics …. crawled into bed around 9:30.  Thought I was tired but wound up watching “Top Chef Masters” instead.  Actually never did see who was the final winner.

I would have much rather been at work than in the hospital.  But since she had to go through this I was glad I was there for Mom.  Let’s just hope the results are good.

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Home Away From Home – Day 2

Ah, day two and it should have started off better.  Knew I had to leave a bit early from home to drop my son off at his Dad’s new house.  Still trying to figure out best routes to and from his house.  This morning with the hazy fog it didn’t help and I was a few minutes late getting to work.

EntranceFirst one in the office this morning.  Dropped my stuff at my work space and scurried to get to the morning duties (I had switched days with a co-worker).  Unforwarded the helpdesk phone and then proceeded to swap the tapes on both the Horizon and Authority Works servers.

This was to be my IT @ Admin day so I needed to focus on the morning duties and get them out of the way.  Once logged into my Ubuntu and Windows machines I did a quick cursory check of email (no dire messages).  I then proceeded to do the morning duties (just like yesterday).

Once they were out of the way I checked the helpdesk tickets and assigned them accordingly to my co-workers (seems some days I get a lot and others I don’t – it all evens out in the end).  Opened Twirl so I can peruse Twitter (both my personal account – @mlibrarianus and the library’s official account @HoCo_Library).  Then I queued up a Tweet for the library’s account using TweetFunnel.

Our Network Administrator came into the office and had mentioned that we had a power outage (clock in the workroom before ours was behind).   PACs were showing red on PACMON (our own montioring system that our web programmer wrote) but luckily the Day End computer finished running Day End before the power outage (having to run day end in the morning before people start logging into Horizon is not a fun thing to coordinate).

I proceeded to work on the email bouncebacks.  I’m still amazed at how many we get.  Are that many people really changing their email addresses and not updating them with us or what?  Still trying to figure out the best way to ensure our customers get notified without this having to deal with bouncebacks.  It is a labor intensive process that should not be handled by IT.  Haven’t come up with the answer as I know that there isn’t a “one size fits all” solution.

Out of the corner of my eye I saw a tweet that made me chuckle.  I don’t normally follow the trends on Twitter but this one caught my eye #verydullbands.  Some were pretty good.  tumour seemed to be on a roll.  Time to head to our Administrative office in the East Columbia Branch and be the IT guru of the day (each of us takes turns spending a day at Admin helping with computer/software related issues that arise).

Home away from homeAfter getting my lunch in the fridge and things settled into the IT cubicle, I logged into the Ubuntu machine we have set aside for us.  Last time I was there I used Good OS – as if Google and Mac had a love child this would be it.  I really liked the operating system and having the Google gadgets.  Alas I was back to our staff desktop version of Ubuntu which is nice too.

Queued up another tweet for the library’s official account (which is approved by our Public Relations dept. and released to the Twitterverse).   Talked to a colleague who had heard I’d been recently to Spain recently and was thinking of going.  So I sent her a link to my photos from Espana on Flickr.

Consulted with fellow IT co-worker about iTouch and our collaborative software, DeskNow.  He had a Blackberry and wasn’t familiar with the iTouch.  Went around the Admin office asking staff if they had an iPhone or iTouch.  Found someone in Public Relations that had an iTouch who was able to help with the question another staff member had asked me.  I won’t mention my extreme jealousy of those with the iPhone or Blackberry (I soooo miss my Blackberry).

Helped another colleague with a PrintNow problem.  Think the delay was due to her Java update message wanting attention.  Once I clicked on that PrintNow printed the screen shot she needed.  Stopped by the cubicle of our Training Coordinator to discuss a request that had come up in my visits to the branches regarding our Staff Intranet.  She was open to the suggestion that the less formal “Lunch and Learns” be part of the training calendar as well as a notice on the Staff Intranet.

ITBack to my cubicle.  Checked on the Merlin site since I was playing admin while Nini Beegan was on vacation.  Cleaned up a bunch of registered users that were clearly spammers.

Consulted with web programmer and network administrator about the best way to get a new image onto our PAC screensavers.  The library’s unofficial (yet very professional and wonderfully talented) photography, Fritzi Newton, had taken shots of each of our 6 branches along with iconic views of our county and mixed them with photos she was able to obtain from Enoch Pratt.  She put these altogether as a screensaver for our public computers.  There was wording on each saying where the photo was taken.  After 2 years of these being out there for the public someone had realized that one of the slides had Maryland misspelled.  Fritzi corrected this and gave us the new image (with correctly spelled state) to use.

Realized I hadn’t really talked to our staff at Admin about the revamping the Staff Intranet.  I had been to all the branches to get feedback so I wondered around the office and talked to different staff.  Along the way I helped with a couple browser settings.  The one feature that I love on our Intranet was one that I pointed out to several folks.  Our web programmer had created a staff directory – the staff search box searches that directory.  So if you don’t know what branch, the phone number, the exact spelling of their email, what title they have, etc you can search for a person (last name or first name or full name) and see all of that plus a picture.  I convinced several people that using the staff directory search was 100 times easier than scrolling through the phone list.  This made me realize that this well used by many but missed by some box needed a more prominent spot on our Intranet.  So I moved that up further on the left hand side along with moving the Quick Links further to the top as well.  These are just temporary stop gaps until we revamp the whole Intranet.

LUNCH!

Assigned to myself and closed helpdesk ticket regarding receiving spam from old email address.  *sigh* The only 100% sure fire way to not receive spam is to not use email.

Played telephone tag with the editor of our reader’s advisory blog, Highly Recommended, regarding a few tweaks and a new idea that had come up in a meeting.  Then I went about interviewing more of the Admin staff about our Intranet and what ideas they might have.

Dealt with calendar settings for two people in Public Relations.  They didn’t have a box checked so the calendar invites were not showing up on their calendars the way they should.

Debunked an Urban Legend that was sent via email to IT.  I love Snopes.com.  I used to hang out on their bulletin board and I do miss the folks from there.

Discussed ideas with the Events & Seminars Manager about the use of voice recorders regarding local authors.  Getting them to read excerpts from their books or interviews with them as part of a podcast.

Answered an email from staff about the spam filtering option setting in our email.  Explained that we use Barracuda, spam filter, on the main email server so there is no need to use the one provided by DeskNow (if you do it actually creates more work).

Decided to make another change to the current Staff Intranet (that was brought up by staff at the branch) and managed to not screw it up.  Deleted code and things still worked properly.  Then I got a little too confident and removed some more – this time I did screw it up.  THANKFULLY, our web programmer who has the patience of a saint with me was able to figure out what I did wrong and fix it.

Way past time for me to go, so I turned off my machine and headed home.  I had to pack and drive to PA that night since I going with my parents the next morning to the hospital.  My Mother was having a biopsy of her lung done.  Here’s hoping it all goes well and the results are good.

A Day in the Life – Take Two

day in the life: and the colored girls sang do...
Image by emdot via Flickr

The 2nd Annual Library Day in the Life started today. Same rules apply – “whether you are a librarian or library worker of any kind, help us share and learn about the joys and challenges of working in a library.” So after a full day of work, walking of the dogs, mowing part of our 2 acres, fixing dinner and cleaning up I finally sat down to watch “The Hunting Party” episode of  season two of Lost while I put my notes into a blog post.

Monday July 27, 2009

Got to work just before 7:30 am to find that I wasn’t the only early bird this morning.  Julian Clark (who is also participating in this via Twitter – @julian2) was in before me and already hard at work.

  • Swapped out the backup tapes and exchanged last week’s set for the new set for both the Horizon and the Authority Works servers.
  • Put a new sheet up for the server room temperature sheet (librarian in charge has to record the temp once a day to ensure the servers stay cool)
  • Unforward the helpdesk phone line (gets forward after hours to one of IT’s cell phones)
  • Performed the morning duties for Monday
  • Headed to Staff Lounge to get a mug full of ice for my homemade green tea with lime
  • Settled into my desk – logged into both my Ubuntu and Windows machines
  • Checked voice mail – one call from the Head of Collection Services in response to a question about what we do when titles are no longer available from OverDrive
  • Checked email (both work and Gmail)
  • Checked to see if there any pending helpdesk tickets to assign (luckily there were none)
  • Using Twirl I Twittered about Library Day in the Life (smiled when armylibrarian retweeted my tweet about Library Day in the Life)
  • Sent email (per Central Library Manager’s request) to rest of the Howard County Library signage committee about the cool picture I found of Seattle Public Library’s call no. floor mats
  • Checked Flickr, Facebook and Twitter and rss feeds (social|median and RWW)
  • Dugg a couple of worthy articles
  • Updated Online Request a title for your bookclub form on library’s web site
  • Reviewed Si fStaff Intranet) for submissions that may need to be published  and cleaned up expired announcements
  • Went to our Miller Branch to take the last Library101 photos
  • Got back to Central Library about 15 minutes after we had opened (due to budget restrictions we are now opening at 10 am instead of 9 am) and got one of the few remaining parking spaces (we are loved!)
  • Worked on email bouncebacks notices (always a lot after the weekend) – remove the address from customer’s account, put block on the account asking for an updated email address
  • Responded to email from the Executive Director and CEO about how to get an important presentation to the architects before the 1pm meeting
  • Took call from librarian at the main information desk – problem with receipt printer and trapping hold – conflict between the printer and keyboard
  • Just got back to desk when the fiction desk called with a problem – not sure what happened as they said they couldn’t trap hold but when I was there had no problem (didn’t hear anything more from them about this issue)
  • Queued up several Tweets for the library’s official Twitter account – @HoCo_Library
  • Email to head of collection services about removing titles from catalog that aren’t part of Overdrive anymore.
  • Closed 2 helpdesk tickets regarding customer question and error message with OverDrive – one could have been found by looking through the help section
  • Finally some lunch and my guilty pleasure of playing Bejeweled Blitz on Faceboo
  • Answered IM question from librarian about OpenOffice and adding page numbers.   Found answer by Googling – gee, why didn’t the librarian do that?
  • Wrote another Tweet for the library’s official account
  • Edited and uploaded images I took at Miller Branch for Library101 video project
  • Wrote post for Open Source blog – waiting review
  • Sent email to staff that had pictures taken for library101 w/link to Flickr
  • Resized library101 images and uploaded to facebook
  • Updated email alias and closed helpdesk ticket – didn’t need to update – realized I forgot to update the mailing list (not just the group in Deksnow)
  • Worked on some AOL bounced backs – people forget that they sign up for email notices from the library then they mark us as spam
  • Closed another helpdesk ticket about OverDrive – seems like the problems come in batches
  • Fixed email mailing list so all names display on staff intranet
  • Investigated how we managed to have Maryland spelled incorrectly on one of our PAC screensavers for the last couple of yrs.
  • Surfing web sites to get ideas for navigation for our new staff intranet – using stumbleupon

After 3:30 pm so it’s time to go home.  WHEW, what a day.

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Day in the Life – Better Late Than Never

Day in the Life

Day 5 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Friday January 30, 2009

7:25 – arrived at work – unlocked elevator and office

7:29 – swapped out tapes on Horizon and Authority works servers and unforwarded the helpline phone

7:35 – logged on both Windows and Linux machines – logged into email and did a cursory scan since I was out yesterday

7:41 – logged into Horizon and returned my DVDs (hubby is watching Wire in the Blood) and checked to see what reserves had come in for me

7:43 – went downstairs to put returned DVDs in correct delivery boxes, get mega cup of ice for Diet Coke habit and to retrieve my 13 holds

7:48 – checked out my 13 holds including David Lee King’s “Designing the Digital Experience”

7:53 – logged into Staff Intranet, iGoogle, Friendfeed, Facebook and Meebo

8:10 – updated co-worker on husband’s condition after yesterday’s test

8:15 – reading/responding to emails from yesterday

8:31 – posted day 3 of DitL blog post because I was out yesterday

8:32 – caught up with co-worker about Wednesday’s Lost episode

8:37 – tested Sailor link to our Marina page – is working now that they have the correct one

8:47 – updated boss on hubby’s test results from yesterday

8:50 – back to emails

9:00 – bounceback emails are calling me

9:05 – to help with a helpdesk ticket installing Filezilla client on Mac laptop – while waiting I “Dugg” some article from my RSS feed

9:14 – installed and correctly setup FileZilla on Mac laptop and was able to connect – easy install

9:15 – back to bouncebacks more have come in

9:30 – called Public Relations office about their helpdesk ticket

9:44 – uploading PDF’s to ChooseCivility site

9:55 – called Public Relations back and discussed uploading to Joomla’s media manager instead – turns out will probably just wait until the new Choose Civility site is up and running for this

10:03 – more bouncebacks….guess ILL finally generated all the notices

10:10 – discussed with Sys Admin about some errors and concerns over day end process a couple of days ago. Sadly neither of us is 100% sure who messed up what or did the system fail to finish a process.

10:30 – closed helpdesk ticket from Public Relations – will wait for new site to add pdfs

10:40 – emailed class about Picasa3 training and some issues that have arisen around timing and schedule

10:50 – called staff member to follow up on helpdesk ticket follow up that they didn’t follow up on ;)

11:00 – worked on CIL09 slides

11:40 – created collection/set in library’s Flickr account for our new This Is Your Life program so they can start uploading images

11:45 – wrote up instructions so This is Your Life folks can upload to Flickr

12:10 – Lunch

12:45 – spoke with Network Admin about why my synaptic package manager was giving me error message – taught me how to run the command in terminal because an update didn’t get finish – running full updates now – installed FileZilla on Ubuntu machine

12:54 – back to CIL09 slides

2:00 – Called into podcast T is for Training

3:00 – back to CIL09 slides

3:30 – end of day, end of week

Day in the Life – Reality Bites

Day 4 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Thursday January 29, 2009

Today I’m not at work.  I wasn’t going to blog about this but I thought we all could learn that library workers are people too.

5:00 – alarm goes off but I’m somewhat already awake – jump in shower, get dogs outside, feed dogs, feed me (Special K Cinnamon Pecan cereal)

5:45 – pester hubby to wake up

6:00 – really pester hubby we have to leave no later than 6:15

6:18 – gee, guess that didn’t work right leave home to go to John Hopkin’s OutPatient Center

7:29 – arrive finally at parking garage – hubby runs to building while I park car

7:33 – start my travel through the maze that is John Hopkins until I find myself finally in the waiting room of Blalock 5 ( learn more about Alfred Blalock watch Something The Lord Made – starring Alan Rickman and Mos Def)

Now the fun begins.  Wait in the waiting room until hubby is called.  I can’t go back with him at first but they promise they’ll call me.  Not too long a wait before the nurse calls me back to the prep room my husband is in.  He is already talking to one of the doctors who will be doing the procedure.  Then Dr. Jon Resar the cardiologist gives us a run down on the cardiac catherization procedure.  A woman comes in and asks Jon if he’d be willing to be part of a study that they are doing about patients who take Plavix (which he was given prior to the procedure) and he agrees (just involves blood taken before and after the procedure).

Then come the sleepy drugs and not too long after that the nurses wheel him out to the OR.  I joke that my always boiling hot husband will like the OR room since it is very cold in there.  I go downstairs to the cafeteria to find my vice – Diet Coke.  I was there for about 10 mins and then returned to the waiting room on the 5th floor.  I pulled out my trust Nintendo DS Lite and about 10 mins later (if that) Dr. Resar came to tell me the procedure was over!  Wow.  As he walked me to the recovery area he warned me that he was going to read my hubby the riot act.  I told him good.  He needs to hear this from someone other than me.  He needs to lose weight and exercise more.  He has heart disease as well as diabetes in his family history and already has high cholestrol and high blood pressure.  Some of his arteries were 30% blocked and one was 40% blocked.  The doctor wanted it to not get any worse than that but Jon has to make some serious changes.

While Jon napped in recovery I sat there surfing our library’s catalog for every book on heart healthy diets and ways to help him live to ripe old age.  Finally around 12:00 he was able to get up use the bathroom, walk around the nurse’s station and was discharged at 12:30.

That day we started our new leaf together.  We may have eaten out for lunch but no alcohol and we went for healthier food options on the menu.  By no means will this be easy but neither of us has a choice (well we do but I don’t think we like the alternative).

A Day in the Life III

Beginning to think the titles of these posts are bad movie rejects ;)

Day 3 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Wednesday January 28, 2009

11:15 – arrived at work (late opening because of ice conditions)  after attempting 3 times (4th was the charm) to get up the hill on my road so I could get to work. Main roads fine but side and back roads are still a mess.
11:20 – took call from staff member about computers not recognizing IP address. Network Admin made a change and the Linux computers stole the Windows IP’s – poor Windows didn’t know what to do.
11:30 – logged into email, IM, Staff Intranet, Friendfeed
11:40 – perform morning task such as checking our catalog (login, searching and requesting working), making sure Day End process finished correctly as well as several other processes, checking several server logs, making sure Zserver connects to Marina (our ILL for the state), verify that telephony system is working, etc.
12:02 – another call about the Windows machines not recognizing IP’s
12:10- finally got around to posting my first ditl blog post for Monday – only 2 days behind
12:20 – checked email bouncebacks
12:30 – support services called about building request login (forgot) – found username/password so they could login and take care of requests
12:36 – call from Info staff about unable to connect to Marina ILL – turns out they had old URL bookmarked
12:40 – went back to email bouncebacks
12:50 – staff call helpline when they need a specific person and I wind up having to transfer to their personal line – hate being the IT secretary
12:55 – helped staff member clean (properly) a donated laptop
1:10 – lunch
1:40 – removed someone from email alias
1:41 – read and answered some emails
1:45 – wrote announcement to remind staff of URL change on Marina (statewide ILL system) and notified Sailor so they can change it on their site.
2:12 – worked on CIL09 slides
3:02 – created sign to welcome our new staff member Julian Clark to IT dept.
3:16 – posted 2nd day in the life to blog
3:17 – back to CIL09 slides
3:43 – home to get ready for Lost and hope I don’t fall asleep before 9 pm!

A Day in a Life part deux

Day 2 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Tuesday January 27, 2009

8:00 – finally got to work. Snowing in MD and for some reason took more than double my normal time to get here.

8:15 – after logging into both my Linux and Windows computers, getting my bottomless cup of Diet Coke I logged into email, Facebook, Friendfeed, Meebo, Staff Intranet

8:30 – updated blog post to include tags I had forgotten the other day (self professed tag whore)

8:40 – checked voice mail

8:42 – posted 3 job positions to Staff Intranet and library web site (made mental note that I must get HR trained so they can do this and not me)

9:00 – Talked to boss and hubby to help me sort out feelings, fears, and concerns.

9:45 – helped reference desk with customer who wanted to move all his Comcast email to Verizon

9:52 – help staff with Horizon Wimba issue

10:33 – worked on email bouncebacks

10:45 – helpdesk ticket regarding suspended hold turned out to be a matter of timing customer tried to suspend hold at the same time a copy was checked in for them

11:00 – phone call with staff member about Firefox 3.0 and new staff desktop

11:15 – helpdesk ticket regarding reformatting page on SI (staff Intranet)

11:30 – hooligans threw snowballs at our 2nd story windows (right behind my desk).  Inside joke – our Network Admin every year since he’s been at this location has thrown a snowball at the window.  First couple of times we didn’t catch on that it was him.  Now it’s just tradition and we humor him by accusing hooligans not him.

11:45 – worded email about ILL request for purchase and vendors we saw demoed the other day – Relais, AutoGraphics, OCLC and SirsiDynix.  If I had to pick one right now based on what I saw it would be AutoGraphics even though I went in leaning toward Relais (they just aren’t ready but to be honest none of the solutions were there yet).

12:05 – lunch

12:35 – answer a few emails

12:55 – worked on CIL09 slides

1:10 – posted notice to Staff Intranet and IM-ed staff about leaving machines on so updates can run

1:20 – back to CIL09 slides

3:17 – helped staff member with HCL logos and open office – getting staff to understand the concept of opening documents thru a web product is different than thru directory on hard drive

4:00 – head home to play with doggies in the snow

A Day in the Life

Day 1 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Monday January 26, 2009

7:15 – arrive at work – disarm alarm, unlock elevator and open office. Remove tapes, clean tape drives (on both Horizon server and AuthorityWorks server) insert new tapes.

8:00 – perform morning task such as checking our catalog (login, searching and requesting working), making sure Day End process finished correctly as well as several other processes, checking several server logs, making sure Zserver connects to Marina (our ILL for the state), verify that telephony system is working

8:15 – check email, Facebook, Friendfeed, Twitter and RSS feeds.

8:30 – discuss current LOST theories with 2 of my co-workers.

9:30 – investigated extra white spacing in our Highly Recommend blog. Part of the problem is code we had added that previously had to be there to keep 2 images from bleeding over into next post. But still the problem exists so something in the WordPress code will have to be looked at.

9:45 – fought with Nokia N800 software update

10:34 – finally updated Nokia N800 and setup bluetooth for phone (although it wanted to set it up with my co-worker’s blackberry instead – not sure he’d like that idea)

10:37 – started one of my Grooveshark playlists and went through bounced back emails (from our pre-overdue, overdue and hold notices), removed emails from Horizon database and made note on customer’s accounts.

11:15 – planned Picasa training for Library Associate Training Institute students since we aren’t a Microsoft shop and we can’t use Photostory3.

11:20 – began learning Picasa Web Albums for training I’ll be giving

11:35 – discussed with one of the LATI folks just what exactly they are going to be doing to decide if Picasa, Wink or Impress will suit their needs – seems like Wink might work best for some but others will need Picasa

12:15 – LUNCH!

12:45 – work on CIL09 presentation slides which are due to my co-presenters by end of the week

1:18 – struggling to find CC images on Flickr that I can use for my CIL09 presentation. Even contacted CC Guru, Michael Sauers, to verify which photos I could and couldn’t use. Frustrated because I find a perfect image – only hope is contacting the owner and seeing if they’ll grant me permission to use it in my presentation.  *Contacted owner and they agreed to let me use it in the presentation – WHOO HOO!

3:15 – off to take my son to get his high school senior portrait taken

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