T is for Training Meme

Our illustrious leader, Maurice Coleman aka baldgeekinmd, challenged the cast of regulars on the podcast T is for Training to answer these 27 questions.  We had to limit our answers to one sentence.  So here are the questions with my answers bolded.

1.) Your One Sentence Bio

Coordinator Software Support and Training for Howard County Library, social web aficionado, budding photographer.

2.) Do you blog? If yes, how did you come up with your blog name?

Yes.  A variation on the name of my blog from Maryland’s 23 Things.

3.) What is your professional background?

Jacquelynn of all trades, mistress of some regarding work in the library (Circ[past], ILL [past], IT and training [current]).

4.) What training do you do? staff? patrons? types of classes?

Yes, yes and technology/social web based classes for both.

5.) What training do you think is most important to libraries right now

Technology based training – anything from social web to word processing to apps for mobile phones.

6.) Where do you get your training?

Pick it up where I can.

7.) How do you keep up?

TisforTraining podcast, Twitter (trainers group), blogs and RSS feeds – especially from the cast of regulars (they rock)!

8.) What do you think are the biggest challenges libraries are facing right now?

Funding and getting the respect they deserve as part of the education process within the community.

9.) What are biggest challenges for trainers?

The students, seriously you can teach almost anything but if the person is resistant….well.

10.) What exciting things are you doing training wise?

Nothing really other than using Jeopardy as a way to access if the class got it – they have fun and so do I.

11.) What do you wish were you doing?

List is too long to put here.

12.) What would you do with a badger?

Release it to the wild or give it to a wildlife sanctuary.

13.) What’s your favorite food?

Food!  Literally I love all kinds and they are my favs (but big on carbs and sweets unfortunately).

14.) If you were stranded on an island, what one thing would you want to have with you?

My cell phone because it would keep me connected to the world (assuming that I’d have coverage there).

15.)  Do you know what happens when a grasshopper kicks all the seeds out of a pickle?

Umm, it curls up inside and goes to sleep???

16.) Post it notes or the back of your hand?

Big Post-It note fan here.

17.) Windows or Mac?

LINUX!

18.) Talk about one training moment you’d like to forget?

My Twitter class for the public when within 10 mins of starting 2 people left which rattled me for the rest of the class.

19.) What’s your take on handshakes?

Firm has to be firm because wimpy just doesn’t do.

20.) Global warming: yes or no

Sadly, yes although if you judge by this winter you wouldn’t know it.

21.) How did you get into this line of work?

See blog post for how I got started in library biz – I feel into the role of training and discovered was good at it and people enjoyed/learned from my classes.

22.) Why is the best part of your job?

That I honestly learn something new every day!

23.) Why should someone else follow in your shoes?

Because they love to help people, love that ah-ha moment and love to learn themselves.

24.) Sushi or hamburger?

Sushi, definitely.

25.) LSW or ALA?

LSW without a doubt.

26.) What one person in the world do you want to have lunch with and why?

Hmm, would have to be some of the brains that work at Google because they are innovative and rate a high cool factor 😉

27.) What cell phone do you have and why?

MyTouch 3G (running on open source Android OS) because I love to stay connected and informed.

My fellow T is for Training folks and their answers to the questions:

Nicole Engard – The T is for Training Challenge

Polly-Alida Farrington – The T is for Training Challenge

Bobbi Newman – T is for Training Meme

Alison Miller – A T is for Training Challenge

Maurice Coleman’s Getting to Know All About Me Post

Betha Getsche – I Like Sushi & Libraries

Laura Botts – “C is for Challenge” at “T is for Training”

Heather Braum – T is for Training Challenge Meme

Jill Hurst-Wahl – Me. Coffee. Morning.

Pete Bromberg’s 23 things (minus 3): A getting to know ya post

Stephanie Zimmerman – A Get to Know Me Meme from TIFT

Marianne Lenox – 27 Questions (Supplemental Pictorial Essay)

Paul Signorelli – Paul’s Getting to Know Me Post

Lauren Pressley – 23 Questions with Lauren Pressley

Buffy Hamilton – 27 Questions with Buffy Hamilton

Jay Turner – 20 Questions for Just that Guy

Julie Strange – T is for Training Questionapalooza v 1.1

Angela Paterek – Getting to Know Me

Can you Digg It?

Digg
Image via Wikipedia

…I knew that you could, yes, yes, yes.   (gotta love Billy Crystal)

Decided I’m going to post at least once a month a link to my  recent activity on Digg.  Hope you might find something interesting there as well.

Reblog this post [with Zemanta]

Wannabee

103_0467I wanna be 2.0 Too! Web Services for Underfunded Libraries presented by Sarah Houghton-Jan (Track E101) @ #CIL2009. In these economic times we are all either smaller (downsizing) or underfunded.  So this will be my first attempt at live blogging.

10 Laws using LOLcatz

#1 Talk w/customers (email, IM, VOIP, chat widgets, video chat w/skype, aim, text messaging) no account required, point of service, always have fun with them

chat widgets at null results page – keep the frustration down by offering an option to contact a real person – where do they get the most angry – offer this – email, phone better than nothing at all

text messaging more popular than email

reference services as well as circulation notices via SMS

#2 Interact with Customers

comments on everything, respond like a human being, online book clubs with a mix of staff & customers – conversation, give you their opinions, LibraryThing

Blogs – like Highly Recommended – encourage staff participation – offer template w/tags and categories, welcome feedback/conversation from customers

equal footing – able to talk to them

#3 Be Engaged

EngagedPatrons.org

Events Calendar with online registration

Blogs,

Google Maps

#3 Be Social

interact on their own term – interact w/young crowd, Club Penguin, Tee Bee Dee,

about change, communication, about sharing – keep doing that or you will lose your fans.

pointer back to your web site or resources

advertising extremely cheap – target your town, zip code whatever

$10 = 5,000 facebook flyers

#4 Use Multimedia

photographs, images, podcasts vidcasts, games – photos make it more popular – stimulates interactions – power of imagery

virtual shelf on the flickr account – notes go back to catalog

Design contest for logo of teen program – voting on it using Flickr – used comments section

Exploit image generators

generatorblog.blogspot.com

imagegenerator.org

imagechef.com

freeafterrebate web site – 1 for shipping

#6

Offer treatsies

shiny objects, new stuff, hot stuff – ask them what they want, then find them some

Staff Avatars – answer question, fav. movie, color then posted on site – can you recognize the librarian

My Account text messages “sexy”

#7 Exploit the Fee

tinypic, Google, WordPress, bravenet, onestatfree, statcounter, analytics, sites, webmaster central, gimp, polldaddy, colorblender, yousendit, webmonkey, survey mokeny, zoomerang, openphoto, dzone, imageafter, grogrammableweb, stock.xchng, zamzar

Tap into the Google wonderland

#8 Respect Customers

you never know when you’re lunch

expect the best, not the worst

treat customers with respect, regardless of age of which services they use

let them comment – go in after the fact and edit- policy no curse words but don’t over react. kids are users too

#9 Choices

how to contact you

how you communicate with them

how they find things online

what they find online (content & format)

multiple paths to same content – people think in different ways

Mashups = Choices

Library Elf

Library Look up

LibX Toolbar

Good Catalog = Choices

Aquabrowser

Endeca

LibraryThing for Libraries

VuFind

WorldCat Local

#10 Keep Going

try new things, pushing administrators, rejoice in failures (means you are pushing the boundaries)- we learned what they didn’t want but you will also learn what they do want by trying

we work for Admin but also our users

On a Wing and a Prayer

I was asked by my boss to fill in for her filling in for the original speaker at the Third Annual ACS Conference.  I was happy to do so even if I didn’t have much notice.  I had to take slides from the original presenter and talk about how Howard County Library has implemented 4 different Web 2.0 applications (blogs, Facebook, Wiki and Google Docs).  Web 2.0, right up my alley!  I wrote up some quick notes this morning and knew that my passion would carry me through “winging it”.

It was great to be part of a panel that presented how our different organizations were using Web 2.0 to reach their customers or constituents.  Sites like Digg, Technorati, Facebook, My Space, Google, StumbleUpon, SlideShare, Delicious, Scribd, Yahoo, and Issuu were mentioned.  Tools such as widgets, wikis  and Twitter were also mentioned.  I loved hearing how The Horizon Foundation was using widgets to important Yahoo feed or Delicious bookmark feed into their CERN site.  Columbia Festival for the Arts uses YouTube and the Internet to research artists instead of being inundated by tons of press releases, cds and dvds.  The participants asked lots of questions and they appeared to eagerly lap up all the information the presenters had to give.  I walked away with a warm fuzzy knowing all that Web 2.0 can do for non-profits organizations was shared today.

Although I’m sorry for the family emergency that kept the original presenter from being here today, I was thrilled for the opportunity.  Not only to present about my favorite topic (Web 2.0) but to see what others in our community are doing with it.

Photos from ACS Conference

Talk To Me

642px-dialog_ballons_iconsvgWeb 1.0 would have to be considered a monologue and web 2.0 definitely a dialog.  Social  networking is suppose to be putting consumers/customers/users in control of the conversation.  Yet I there are times I wonder what should be considered conversation.

Love my Twitter but if there isn’t some give and take (replies) then Twitter is a fancy way to have a monologue? Certainly comments on blogs (minus the spam) are a great vehicle for having a dialog (as long as the blogger responds and doesn’t leave comments hanging out there).  But what bugs me are the comments on sites like Facebook.  Are they really establishing a conversation between two entities?  I’ve seen some comments that leave me scratching my head and asking “why did they bother to type?”  The type that appear that the commenter either didn’t read or understand the post/article/video posted by the original person.

Is my objection to these kind of comments going against the whole reason behind Web 2.0?  To me Web 2.0 is about YOU.  It’s about you – no matter who YOU are – being able to contribute, participate, communicate with others like YOU.  Web 2.0 is peer to peer which really appeals to me.

After mulling this over what I’ve come to realize  is that some Web 2.0 conversations are like a 4 star meal from a top French chef while others are McDonald’s french fries.  There is room for both on my Web 2.0  culinary conversation menu.