Use Me, Abuse Me, Make Me Test Your Web Site

Day 4 of Library Day in the Life project

Not the best day of the week – I woke up at 2am with a nose that suddenly turned into a faucet.  Not a dripping one but one that was on full force.  So not to wake hubby I took my tissue box and myself nose into the computer room.  Blow, blow, wipe, blow, wipe…..went on for about an hour.  I have no idea what caused that.  Finally took some allergy medicine but by then my nose was as red as poor ol’ Rudolph.

Did all the normal morning stuff to get ready and out the door.

Get to the library.  Checked in with Foursquare, yep still the Mayor of Central 🙂

Unlocked the office door and did my morning routine of swapping out the tapes for Horizon and Authority Works and unforwarding the phone.

Caffeine was a must today.  Went down to the vending machine in the staff lounge (on the hopes they had filled it) only to find they had not.  So over to the expensive vending machines in the lobby.

Back upstairs with 2 Diet Cokes to fortify me I booted up my Ubuntu and Windows machines.  Fired up Tweetdeck, Thunderbird and Firefox on the Ubuntu machine and Horizon on the Windows machines.

Moved a bunch of photos I had taken over to my Dropbox account.  Love me some Dropbox!

Noticed that one staff member had found the new staff Intranet and had registered for an account there.  She had recently left so I deleted her account on the new Intranet which wasn’t really up and working yet.

Decided to tackle my Inbox a bit.  Noticed I had an email that I remember entering as a helpdesk ticket.  It drove me  nuts – I couldn’t find the helpdesk ticket and I didn’t want to delete the email until I knew it was recorded somewhere.  Finally figured out that I hadn’t use the subject line I thought I had – deleted email (along with a bunch of others).  I tend to use my Inbox as my to-do list.

Sent two emails to OverDrive support regarding two helpdesk tickets that had been assigned to me.  I still find this such bad customer service – customer has problem – has to fill out form on OverDrive site – which then gets sent to someone here in MD – then they forward onto us – then staff here enter into helpdesk – I then get it assigned to me – I contact OverDrive – they write back – I write customer – usually problem is solved.  But the path it takes and the time it takes is just so wasteful.  I must admit their support team is pretty helpful but still this path is not the best way to serve our customers.

Logged into my blog and wrote post for yesterday’s fun filled day.

Our network admin came and showed me one of our old colleague’s, Mike Ricksecker, latest endeavor – Ghosts of Maryland.   He was so sweet – he named each of the IT members in his acknowledgement section.  Gotta buy me a copy and visit all the cool sites he documented.

Sadly removed my old boss’ photo from our Intranet and put it in the “Gone but Not Forgotten” section of our gallery.

Edited more of the photos I had taken with Julian in regards to the scan feature on the copiers.

Took a call from our PR dept. regarding a change on the web site.  Made the necessary change.  While on the phone we also established that I would be listed as the donor of my services so I would actually appear as a donor on the web site. I’m being auctioned off (silently at our fundraiser Evening in the Stacks) as a social web/Intranet consultant.  Hope someone takes me up on the offer and raises money for the library.

Our ILL dept. submitted a helpdesk ticket regarding an system error when trying to print the pick list in Marina.  Did a little digging and called Enoch Pratt since they are the first point of contact.

Ah the first usability test of the day – drove to our East Columbia branch.  Went very well.

Quickly grabbed some lunch.

Then downstairs to Customer Service for the second test of the day.  Again good feedback.

Came back upstairs and made a few tweaks to the new Intranet.

Then we drove over to our Miller branch for the third test of the day.  She was a ringer – got everything right off the bat and quick too!

Came back to Central.  Responded to a customer via email about their OverDrive problem.

Called Pratt again and got some more information about the problem with printing and ILL.  They will have to contact SirsiDynix.

Linked new blogger to the Contributors page on our blog, Highly Recommended.

Answered a staff member’s question about screen savers.

Started to make some changes to the MAILL (Maryland InterLibrary Loan) web site.

Played telephone tag with our HR dept. all day – tried one more time, she is now it.  (every time she called me I was on the phone – every time I called her she had stepped out of her office – maybe tomorrow?)

Home to crash – I NEED SLEEP!

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It’s a New Dawn, It’s a New Day

Don't let the sun go down on your grievances
Image by kevindooley via Flickr

…it’s a new life (or at least a new work life).

Arrived a bit early – unlocked the office.  Even though I didn’t have morning duties I still am the first person here so I unforward the helpdesk phone and swapped out the tapes from the Horizon and Authority Works severs.

Went downstairs to get my huge purple mug full of ice from the staff lounge.

The sun coming over the trees and the apartments next to the library caught my eye out the window of my ex-boss.  So I went into her empty office and snapped a shot.  Wasn’t my best but took it anyway.

Fired up by Ubuntu and Windows machines.  On Ubuntu I opened Tweetdeck, Thunderbird and Firefox.  Checked both work and Gmail – looked at the helpdesk tickets on our Staff Intranet.  Assigned them including two to myself.

Luis our network administrator called to say he was out today.  Had completely forgotten he had volunteered to chaperone his grandson’s field trip to Montpelier Mansion.  Emailed the rest of IT because invariable I was going to be asked at some point during the day, “Where’s Luis?”.  I suppose since I am mainly stationed at my desk I seem to know most people’s coming and goings.  I’ve become the unofficial IT secretary.  I joke about it being a pain and sometimes it is but I also like being reliable and knowing the answers to the whereabouts of my co-workers.

Approved a comment on my blog than updated my T is for Training Meme by including links to others that had answered the same questions I had.

Read email from Read/Write/Web and tweeted a few interesting bits.

Worked on the morning bounceback emails.  I often find these amusing since customers often hit reply instead of forward.  I wind up getting love notes meant for spouses or kids saying “Hey honey, do you still have this the library needs it back”.

Schedule another staff member for the usability testing or our new Intranet.  Think we have everyone set now.

Blogged about Monday’s Library Day in the Life.

Then the IT department met with Director of HR and our Deputy Executive Director.  They assured us that Amy’s departure would not effect our jobs, that they’d be posting her position ASAP as they knew with our new ILS migration coming we’d need someone to lead that and told us who our interim boss would be.  A familiar face – Holly Johnson who had been my boss when I was part of the Automation department.  Then Holly came and let us know she wants to make this as smooth as possible.

I went to her office and spoke with her privately about all the things that had gone on in our dept. over the past year.  It’s been a topsy-turvy one for us.  I told her she is getting a great team but maybe not at the best time.  We will recover, we will come together and get through this it’s just we are still a bit in shock at the moment.  I think she understands.

Worked on tweaking the usability tasks and survey.

Grabbed a quick lunch before the first usability test of the day.  Went quickly and if all our staff was like this person my job would be done.  She found almost everything with no problem.  However, I know that won’t be the case but she gave us good feedback.

Our web programmer and I went to our Savage branch to do the next usability test.  Results were interesting.  He also gave us good feedback.  Danny, our web programmer, and I got to talking about all the results so far (4 by then) and decided we wanted one more person before we made any changes to the site.  This would give us another round after the changes to see if the change helped or not.  So we made an unexpected stop at our East Columbia branch.  We asked the Customer Service supervisor to recommend one of her staff.  This helped to make up our minds about one change we had been waffling on.

We came back to Central Library to make the change and then it was time for me to head home.

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What a Weird Strange Trip It’s Been

The brain child of Bobbi Newman (aka LibrarianbyDay) is going on again this week.  Library workers all over the world are recording their days so people can understand all the different duties we do.  So let the fun begin with round 4 of Library Day in the Life (via blogs, Twitter, Flickr and other social web sites).

Monday January 25, 2010

My day started way too early for my taste.  Maryland was under a flood warning due to heavy rains during the night.  Since our basement tends to flood when we have flash floods (ground water levels rise too quickly and spill into our laundry room) I was waking up every hour and checking the water levels.  So my day actually started around 3am – considering I didn’t go to sleep until 12 midnight this didn’t bode well.  Luckily we didn’t have any flooding problems and I didn’t have to turn on the sump pump.

Crawled back to bed around 4:30 only to have the alarm go off at 5am and then the patter of 8 legs and 2 wet noses assured me that I wasn’t going to snooze the morning away.

Went downstairs and let the 8 legs out (Lab mix and an English Springer Spaniel).  This was a bit funny to watch as the Lab mix hates to get wet (sure she’s a Lab??) and the wind didn’t go over with her either.  She basically did her business real quick and came back to stand right next to the door.  Had to hunt down her sister who doesn’t mind getting wet but hates the wind.  Had to force her outside and she wouldn’t go unless “big doggie” was out there too.

Turned on my Wii to weigh myself and found I had lost 3.3 lbs for a total of 10.2 lbs in 3 weeks!  So I immediately ran upstairs to my computer to log into Weight Watchers and record my progress.  Happy to know my indulgent night out on Friday hadn’t hurt me as much as I thought it would.

Let very sad-looking dogs back in.  Went downstairs to check the water levels again.  We dodged a bullet this time!

Upstairs to shower, dry and set hair in curlers (thinking that it will be pointless with all the rain and wind but what the heck).

Back down to feed dogs, watch morning local news WBAL-TV, and fix breakfast.

After several attempts of trying get hubby out the door (he forgot his cell phone and couldn’t find it) finally saw him off.

Upstairs to do hair, makeup, brush teeth and get dressed.  Away we go – took back roads which was littered with debris from trees because of the high wind gusts.

Reach the library parking lot at 7:25 am and checked in as Mayor of Howard County Library Central on Foursquare.

Unlocked the elevator, rode up to unlock office door.

I had morning duties which included  putting in the cleaning tapes and swapping out the backup tapes on 2 servers, unforwarding the helpline phone (goes to one of IT’s cell phones for nights and weekends – we answer it in person during the day).  Fired up my 2 machines (running Ubuntu and Windows).

In desperate need of caffeine but with only a $5 bill I went downstairs to see if the only two other people in the building had change so I could get a Diet Coke.  Alas no luck so back up one flight to get ice from the ice maker and Diet Ginger Ale 😦

Back at my desk I log into Tweetdeck, work email via Thunderbird, Gmail and open Firefox which loads Staff Intranet, iGoogle and Meebo.com.  Check the IT helpdesk to see if there were any tickets over the weekend that needed to be assigned.

On to the rest of the morning duties which include checking Day End in Horizon, checking servers remotely to make sure backups had completed, making sure that notices from Unique and AquaBrowser arrived.

Tweeted a reminder to participate in Library Day in the Life round 4.

Started working on the bounceback emails.   A lot from the weekend so Mondays always takes a while.  Have to remove email account from Horizon record, put a block on their account asking for new email address and forward any hold notifications to our ILL dept. so they can force a printed notice which would then be mailed to the customer.

Then the bittersweet part of the day really began.  Previous Friday my boss let us know that she had resigned her position at Howard County Library and would be working for PTFS.  She was asked to come in Monday for an exit interview.  Her kids wanted to stop by and visit one last time with us all.  Nice to get my Hannah and Darren hugs.  I am happy for her as I know this new job will use her skill set better than her old one but it was still a shock to think of her not being here.  I feel like I lost a boss and a friend.

Reviewed my RSS feeds but found nothing earth shattering for the day or maybe the weird mood and lack of sleep just made me feel blah towards things going on in the world.

Ran to the bank across the street to get money for our lunch – we took our now ex-boss out to lunch to wish her farewell and good luck.  Food was great but our mood in general was just dismal – guess it matched the weather.  While eating lunch we laughed some (seemed when the sun poked its head out) and were contemplative about what this all meant for those left (seemed to happen when the skies clouded up again).

Back to work.  Worked on an open helpdesk ticket that was assigned to me (removing my boss from email aliases) not my favorite helpdesk ticket to work on.  Then assigned another ticket that came in to the appropriate IT staff person.

Updated the IT blog on our staff Intranet which the latest entry was my boss’s resignation (she asked that I change some wording for her).

HR came over to speak with each of us.  Just wanted to know how we were doing and to let us know that things would be okay.

Hugged our now former boss goodbye.

After the password to her email address was changed, I went about moving over shared emails to my account (that I needed) and moving a shared folder she had created to the Admin account so that all of IT could link to these shared files again.

I left to go home with a heavy heart.  I’ll find out tomorrow what the plan is for my department during the time of transition.

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Why Is This Even a Question?

What is a Browser?

I have the utmost respect for LibrarianbyDay but I’m going to have to disagree (again) with her latest blog post.   She commented on this video too and feels that the average Joe doesn’t necessarily need to know what a browser is.  Personally I think that is root of most computer problems – people (average Joe or not) don’t know ENOUGH about the machines they use.

Computers are pretty much a part of all of our lives.  We use them at work, at home and they are in almost everything from our cars to our electronic equipment.  I feel that people DO need to know not only what things are called but how to use them properly.  I’m not saying we all need to be programmer and start writing code but it certainly wouldn’t hurt to have some computer competencies.

It is important to call things by the right name.  If I call it a whatizt but it is actually a howzer you won’t understand what I’m talking about, you won’t be able to help me and I’ll just get frustrated.   As someone who has to troubleshoot computer problems (which can often be user problems) nothing is more frustrating to both the user and me then when we can’t communicate.  Some might say “but you are speaking techie” – no, I am not.  I am known for using plain English but I will call things what they are (often followed by a short description or analogy so non-techies get it).

So let’s not perpuate this culture of not knowing what a browser or an operating system or anything else to do with these machines that are such a part of our lives.  Let’s educate people in at least the basics of computer literacy.  As a trainer I try to pass along nuggets every time I teach a class regardless of the main content.  If they are using computers in the class I’m going to be sure they know the browser we use is Firefox, that tab browsing is fantastic way to make your life easier (CtrlT), keyboard commands, etc.  I don’t think it is expecting too much of people that work with computers daily to know not only the correct words but some basic literacy when it comes to computers.

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Addendum to VPI Experience

Addendum:

Interesting that only seconds after to Twittering my bad experience earlier I had some new followers and one was the co-founder of Embrace Pet Insurance.

About an hour later I received a phone call from the supervisor who I had originally dealt with.  She and I were more civil this time.  Turns out she did some digging (sorry to say should have been done the first time but glad it was at least done this time) into my account.  She found something pending (didn’t say what exactly) that was from the time I had originally signed up with VPI.  I found this odd because whatever this was it did not keep me from making claims or receiving my payments.  She also let me know that because my email had contained attachments (2 screen shots so they could see exactly what I was seeing) it had been deleted (even though I got a confirmation email that they had recieved it).  So she asked me to try the web site again and if that didn’t work that I was to submit the email again but without the attachments.

I gave ol’ Firefox a try again and it still doesn’t work in Firefox.  Gave into using Internet Explorer and was able to FINALLY cancel the policies.

A few moments later I got a call from Patty at VPI to let me know that my policy cancellations had indeed gone through.  I thanked her for following up.  I asked her if I could speak to someone in the web dept.  I explained to her my main frustration had started with the inoperability of their web portal.  I enlightened her on not limiting your customers to only one browser (IE is FAR from the only thing out there).  She assured me that the web dept. was working to have their web portal work with Firefox and Safari (odd earlier they only knew that Safari didn’t work with it).

I truly hope that VPI learned a lesson from this today.  Follow up customer service is great but it shouldn’t be in place of good customer service to begin with.  Also that you don’t limit your customers or frustrate them by designing a site that isn’t web standards compliant.  Don’t launch a site until it works in all the major browsers (and OSes too – Linux, Windows, Mac).

I did Tweet that I appreciated them calling me back.  Am I completely happy?  No.  But I certainly feel a lot better than I did a few hours ago.  Thank you for getting back to me but let’s work on getting it right the first time.  🙂

My Tweets:

VPI Pet Insurance just earned a few points – supervisor called back and gave me her ext. plus update on my problems – good customer service

few more pts 4 VPI – told me they are working on getting site to work w/Firefox & Safari never launch a site until it works in ALL browsers

Seriously? In This Economy You Can Afford To Offer Bad Customer Service?

I think  most people who know me would say I’m pretty fair.  I don’t immediately fly off the handle at a drop of a hat.  I am someone who will give you 3 strikes before calling you out.  So it is fair to say I gave VPI Pet Insurance more than their fair share of strikes.  I’m just utterly blown away by the experience I had today with VPI.  All because I wanted to cancel my policy.  I will say that at the beginning I wanted only to cancel my policies for now and had all hopes of reinstating them at a later point.  That point is now NEVER going to come.  VPI blew it big time.

Below is the email I sent to their customercare@petinsurance.com.  First part about canceling the policies and the numbers have been left off.  I’m still realing after this interaction.  I would never in good consceience recommend this place to ANYONE because of the bad customer experience I had today.  Sad to say one really bad experience can negate previous good ones.  Worst part is if the supervisor had taken a different route with me a lot of my frustration could have dissapated – she just added to it.

I’ve attached 2 screen shots to explain the problems I was having with your web site.  The first one shows you that I have all the information filled in and all the boxes dealt with correctly.  The 2nd screen shot is the message I got after clicking on submit.  I called to make sure there was no changes pending (as I have not submitted any claims or made any changes for 6 months) – there were no changes to my account that anyone could find.

As someone who has not only worked in customer service but also in Information Technology for over 25 years this was the worst experience I’ve had dealing with both a web site and people via the phone.  If you want your customers to be able to manage their accounts (make claims, cancel, etc.) you need to make your web site is web standards complaint (any browser, any operating system and interoperability/accessibility for all no matter what their situation might be).  At first I tried your web site in latest version of Firefox on Ubuntu (Linux) and was unable to do so.  At first I thought perhaps you were down or having problems with the site so I decided to try later.  2 weeks later (today) I try again – after filling out all the info and checking boxes (see 1st screenshot) I see a small box flash quickly (something about searching a database) and then I get the same page I was on.  I felt as if things didn’t go through correctly.  So I called the first time to verify.  I explain to that person (sorry he didn’t give me his name) and I explained in a calm voice that I was frustrated but trying to cancel my policies.  I told him about my experience.  He was (out of the 3 people I talked to) the best.  He explained that I should see another screen, he was patient with me and I with him.  I asked him if the site didn’t work with Firefox and he put me on hold to check.  Someone (don’t know who) told him the only problem they were aware of was Safari (which means you are limiting your whole MacIntosh user base).  I told him I’d try again on my WindowsXP machine.

Tried Firefox again but on WindowsXP and experienced the same problem.  I then decided to try Internet Explorer – I was able to get further than I had but was presented with a box saying that changes were still pending on one of my accounts and you couldn’t cancel my policies.  (see screen shot 2)  At this point I again called your company.  Amy helped me this time.  Although she was nice I don’t think she understood the problems I was having and after more than 30 mins of trying to cancel my policies I needed this escalated to someone who understood web browsers as well as your policies.  I asked to speak to a supervisor or possibly someone on the web team.  After several mins have gone by I finally get to speak to Jeanette.  No offense but if you have a customer who up until that point had been kind, calm and understanding but extremely frustrated and asking for a supervisor – that is not the time to try and sell me on your policies or lowering my coverage.  At that point you need to see to my frustration and needs by doing that you may have retained me as a customer.  She asked to hear my story (and I wanted to give her the details of what happened) before I had finished she cut me off and didn’t want to hear anymore.  That was just plain rude.  I lost it.  I could understand if I was being rude or if I had been yelling at her but I was not.  There was no excuse for cutting me off.  She didn’t even hear all of the problem before she just jumped in.  She was curt and rude with me for the rest of the call.  At one point I wanted to let her know that I was not happy with my customer experience and I was letting others know this.  I told her I was Twittering this.  She assumed I was trying to cancel via Twitter (NO I’m not stupid but I do have a fair following on my social networks and many of them are pet lovers like me).  She curtly asked me if I had sent the email only moments after I wrote down the information.  HUH?  Come now you need information from me, I need to log into my account – how on earth did she expect me to send an email within seconds.  She informed me that the calls are monitored.  If that is so I certainly hope as a supervisor she is given better training on dealing with customers.  Interrupting, being insulting and rude are not values we instill in my work place with our customer service staff.

I expect my policies to be canceled effective today. I don’t expect anything more than to make sure your web portal is web standards compliant and will actually ALLOW your customers to use it and to educate your customer service staff in how to best give GOOD customer service.

This is really a shame because up until today I had been a loyal customer.  In the past my phone calls have only resulted in the best customer service interaction (especially one kind lady who even called me back and walked me through a procedure to ensure I got all that was due).  But after frustration with the web site, dealing with a supervisor who doesn’t know how to deal with customer service I don’t have the same high opinion of your company as I once did.

My Tweets:

  1. @AAHAHelpingPets I’d have to say #unfollowfriday to VPI after the experience I had today. Bad customer service and poor web portal.

  2. I sense another blog post coming on – must be record bad customer service week.

  3. @rachelrapp Funny thing is one woman I spoke to (3 people total) was named Amy – my Amy knows customer service

  4. Even told the woman Jeanette I believe she said that I was Twittering about this. So VPI Pet Insurance I recommend you clean up your act.

  5. Condescending supervisor asked for my story then doesn’t want to hear it all. BAD customer service rep. VPI Pet Insur. major fail.

  6. FAIL – your site doesn’t work in Firefox or Safari and only on Windows?!! VPI pet insurance no wonder I’m canceling my policies.

Best in Show – Best on the Web

aaronAnother day, another attempt at live blogging at CIL2009. Probably spending my day in Track C.

The Best of the Web – Aaron Schmidt.

Aaron had us introduce ourselves to someone next to us and talk about what we like on the web.

Firefox – cool another fan. Greasemonkey fan as well, smart keywords, better Gmail

Google Reader – Helvetireader

Book City Jackets – brown wrappers – cool idea for display perhaps for banned book week?

Wikimedia commons – sister site of wikipedia

Flickr image search – creative commons – pictobrowser gives you code to include a slide show on a web page

Skitch – screenshot tool – annotate them – upload to Flickr from Skitch

Jing – only Mac or Windows (their loss no one smart enough or good enough to program it for LInux)

Screentoaster – completely web based

Vimeo – artier than Youtube, clean – free or pro accounts – customize how they are embedded

PostRiank – library’s blog feed address and will tell you which posts are more popular than others (must do this for our blogs at work) – helps you gear content to your audience

copypastecharacter.com – if you don’t know code you can copy and paste it into your web site or blog. I’d prefer that you learn the code but okay.

Today’sMeet – create temporary online space – discuss things – had the front row setup a room and login pretty simple

screenshot-2

Doodle

Let me Google that for you

Color lovers!! YES one of my favorites.

TagCrowd – enter URL or block of text and pulls out the tags for you or you can use Wordle

Qapture – real time capture of what is going on in Twitter mentioned this morning at the keynote

Twitter – power of searching on twitter pulled Aaron in – Tweetdeck select who you want to display helps you filter out unwanted tweets

VYEW – online web conferencing tool

http://bacoliciou.us – run a web page through and puts a piece of bacon on it – friend sees web page w/bacon

Thematic theme for WordPress – easy to modify cheap way to improve library web site

Ted talks (or videos) – expensive conference but they bring the interesting people together

Google Voice – for voice mail – get voice mail transcribed so you can read it

Google Forms – create a form

Netnewswire – for Macs only Rss reader

What is Prezi? – not intuitive – neat looking presentations – bit of a learning curve by invite only right now

280Slides – online presentation maker – make, save and share

Lovely Charts – register and make org charts, network diagrams, flow charts

Typetester – enter sample text – css params in the middle and will see 3 different fonts – then copy CSS and paste it

must use the right tool for the job – and library is the place to find them

Behold, the Power of Email

Well I am absolutely squealing with joy.  I got a response from the webmaster of the Baltimore County Government web site that I was upset about just the other day.  They took my suggestion to make their site not only for Internet Explorer.   It is now accessible to those using Firefox, Safari, Chrome and Opera.  I am absolutely thrilled to see them make this change and include more than just Firefox.   My hat is off to Baltimore County Government’s webmaster.

Amendment to the Bill of Rights

I hereby suggest that my country’s Bill of Rights be amended. If the Bill of Rights is about freedom then there is one amendment seriously lacking (no offense to our forefathers they could not have seen this coming). Freedom of browser, web browser that is. I am not one of those open source fanatics that insists you only use Firefox or Opera but I do insist you allow me the right to choose my browser and have your site work correctly in it.

Gone are the days of only one name in the game. It is time for the web-so-called-masters to wake up. Code to web standards and not only will your site work in the browser of my choice but it can be accessible by all. It isn’t that hard to do. Why on earth would you limit the audience you are trying to reach? Are you that ignorant to think that only Internet Explorer is the only choice out there? Come to the Howard County Library and you’ll find it isn’t even an option. We prefer a much more secure (but not completely invulnerable) Firefox, Flock or Opera. Try convincing all the Mac users out there that use Safari or Firefox on their Macs. If you still think that IE is the only game in town you haven’t been looking lately.

I am completely frustrated by sites that “work best in ….” or “must use Internet Explorer only” (like the Baltimore County web site).   If properly coded your site will work best in ANY BROWSER!  I find it insulting that in this day and age of enlightenment and choice there are still those who think that limiting a site to a browser (or god forbid an operating system) is making the right choice.  Keep on making sites that only work in one browser and I’ll (among others) will keep not using your site.

Endangered Species

I don’t like to think that another species might be in trouble of surviving on this planet but this time it might be a good thing.  Internet Explorer, all versions, are in serious danger from the latest unpatched security hole.  IE is no longer the only beast of the jungle nor is it the best.  Firefox still has better security and functions much better than IE.  You also have other contenders such as Google’s Chrome (love how if a website for whatever reason crashes your browse it only takes the tab with it not the whole browser), Flock (the social browser), and Opera among others.   Time has come for the ol’ IE to move along to the great browser graveyard in the sky.


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