Day in the Life – Better Late Than Never

Day in the Life

Day 5 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Friday January 30, 2009

7:25 – arrived at work – unlocked elevator and office

7:29 – swapped out tapes on Horizon and Authority works servers and unforwarded the helpline phone

7:35 – logged on both Windows and Linux machines – logged into email and did a cursory scan since I was out yesterday

7:41 – logged into Horizon and returned my DVDs (hubby is watching Wire in the Blood) and checked to see what reserves had come in for me

7:43 – went downstairs to put returned DVDs in correct delivery boxes, get mega cup of ice for Diet Coke habit and to retrieve my 13 holds

7:48 – checked out my 13 holds including David Lee King’s “Designing the Digital Experience”

7:53 – logged into Staff Intranet, iGoogle, Friendfeed, Facebook and Meebo

8:10 – updated co-worker on husband’s condition after yesterday’s test

8:15 – reading/responding to emails from yesterday

8:31 – posted day 3 of DitL blog post because I was out yesterday

8:32 – caught up with co-worker about Wednesday’s Lost episode

8:37 – tested Sailor link to our Marina page – is working now that they have the correct one

8:47 – updated boss on hubby’s test results from yesterday

8:50 – back to emails

9:00 – bounceback emails are calling me

9:05 – to help with a helpdesk ticket installing Filezilla client on Mac laptop – while waiting I “Dugg” some article from my RSS feed

9:14 – installed and correctly setup FileZilla on Mac laptop and was able to connect – easy install

9:15 – back to bouncebacks more have come in

9:30 – called Public Relations office about their helpdesk ticket

9:44 – uploading PDF’s to ChooseCivility site

9:55 – called Public Relations back and discussed uploading to Joomla’s media manager instead – turns out will probably just wait until the new Choose Civility site is up and running for this

10:03 – more bouncebacks….guess ILL finally generated all the notices

10:10 – discussed with Sys Admin about some errors and concerns over day end process a couple of days ago. Sadly neither of us is 100% sure who messed up what or did the system fail to finish a process.

10:30 – closed helpdesk ticket from Public Relations – will wait for new site to add pdfs

10:40 – emailed class about Picasa3 training and some issues that have arisen around timing and schedule

10:50 – called staff member to follow up on helpdesk ticket follow up that they didn’t follow up on 😉

11:00 – worked on CIL09 slides

11:40 – created collection/set in library’s Flickr account for our new This Is Your Life program so they can start uploading images

11:45 – wrote up instructions so This is Your Life folks can upload to Flickr

12:10 – Lunch

12:45 – spoke with Network Admin about why my synaptic package manager was giving me error message – taught me how to run the command in terminal because an update didn’t get finish – running full updates now – installed FileZilla on Ubuntu machine

12:54 – back to CIL09 slides

2:00 – Called into podcast T is for Training

3:00 – back to CIL09 slides

3:30 – end of day, end of week

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A Day in a Life part deux

Day 2 of week of keeping track of what librarians or library workers do so we can see the diversity of the jobs we do.

Tuesday January 27, 2009

8:00 – finally got to work. Snowing in MD and for some reason took more than double my normal time to get here.

8:15 – after logging into both my Linux and Windows computers, getting my bottomless cup of Diet Coke I logged into email, Facebook, Friendfeed, Meebo, Staff Intranet

8:30 – updated blog post to include tags I had forgotten the other day (self professed tag whore)

8:40 – checked voice mail

8:42 – posted 3 job positions to Staff Intranet and library web site (made mental note that I must get HR trained so they can do this and not me)

9:00 – Talked to boss and hubby to help me sort out feelings, fears, and concerns.

9:45 – helped reference desk with customer who wanted to move all his Comcast email to Verizon

9:52 – help staff with Horizon Wimba issue

10:33 – worked on email bouncebacks

10:45 – helpdesk ticket regarding suspended hold turned out to be a matter of timing customer tried to suspend hold at the same time a copy was checked in for them

11:00 – phone call with staff member about Firefox 3.0 and new staff desktop

11:15 – helpdesk ticket regarding reformatting page on SI (staff Intranet)

11:30 – hooligans threw snowballs at our 2nd story windows (right behind my desk).  Inside joke – our Network Admin every year since he’s been at this location has thrown a snowball at the window.  First couple of times we didn’t catch on that it was him.  Now it’s just tradition and we humor him by accusing hooligans not him.

11:45 – worded email about ILL request for purchase and vendors we saw demoed the other day – Relais, AutoGraphics, OCLC and SirsiDynix.  If I had to pick one right now based on what I saw it would be AutoGraphics even though I went in leaning toward Relais (they just aren’t ready but to be honest none of the solutions were there yet).

12:05 – lunch

12:35 – answer a few emails

12:55 – worked on CIL09 slides

1:10 – posted notice to Staff Intranet and IM-ed staff about leaving machines on so updates can run

1:20 – back to CIL09 slides

3:17 – helped staff member with HCL logos and open office – getting staff to understand the concept of opening documents thru a web product is different than thru directory on hard drive

4:00 – head home to play with doggies in the snow

Windows? I Ain’t Got No Windows!

I don’t need no windows! I don’t have to show you any stinkin’ windows!” to continue to parody what I learned is the one of the most misquoted movie lines from the movie The Treasure of the Sierra Madre

Over the last 3 months or so I’ve been a dual operating system kind of gal.  Not a dual boot but 2 CPU’s with 2 different OS on them.  Considering that we are an open source shop you’d be surprised to learn that I used Windows OS at all.  Because I had to use a client based ILS that only ran on Windows I was stuck.  But with our upcoming migration to Koha, an open source web-based ILS, I’ve been able to switch over to using Ubuntu (like the rest of my co-workers).

At first I found myself swiveling my chair between the Windows PC on my right and the Ubuntu machine in front of me.  Then I realized more and more I wasn’t moving from the machine in front of me.  Other than the times I need to look something up in the ILS client (e.g. customer account) or if I have to use PhotoShop (sorry, haven’t taken time to learn GIMP yet) most of the day my Windows machine stays unused.

I have my beloved Firefox, Thunderbird, Flock, and OpenOffice on the Ubuntu machine.  I have Meebo, Staff Intranet (using Joomla), DeskNow (collaborative email/file sharing/calendar software), FriendFeed, Facebook, Flickr, other Web 2.0 sites and our soon to be new ILS all in the browser of my choice.  I have TwitterFox, web developer toolbar, Stumbleupon toolbar and colorful tabs as some of my Firefox addons.  I’m in heaven on my Ubuntu machine.  Only thing I miss about my Windows machine is I had dual monitors hooked up to it.  Just need to find another monitor and I’ll be set.

What is really amazing is how quickly one can adapt if one has to or wants to.  I honestly could not help someone with an Word/PowerPoint/Excel question if I tried.  I can’t remember the last time I used them.  Ask me how to do it OpenOffice and I can pretty much answer them or at least find out how by going to Solveig Haugland’s great blog, OpenOffice.org Training, Tips and Ideas.  I had a staff member ask me about her home pc which is running on Windows XP and she uses Internet Explorer as her browser.  I haven’t used IE in years!  I was struggling to remember just where something was located on the menu bar.  I could easily tell her how to do it on Firefox.  It is amazing – you get used to what you use.  If I had remained on Windows I would have seen Linux as being a hard thing to convert to – now that I’ve been converted it wasn’t that hard at all to switch.

Do I miss Windows?  No, because the operating system shouldn’t be what’s important.  With more and more being about web-based solutions to issues the concern should be with the browser.  Do I miss Internet Explorer?  Heck No!  Matter of fact I think you do yourself and your customers/users a huge disservice to tie yourself with one operarting system, one browser.  People love choice.  If you are writing for the web you need to adhere to web standards so that your site can work in the browser of my choice (or anyone’s choice).

I can’t wait for the day that I can cut the cord to my Windows machine completely.

Customer Service With a Helping of Open Source

The power of the Internet. Typing away in Google docs when Meebo pops up with a message from someone coming in through my blog. The conversation started out with a few questions about what IM client I used and turned out to be a programmer from Grooveshark.  He had read my blog post about the widget and he wanted to resolve my problems with it.

I was utterly blown away.  This is what I call customer service 2.0.  Keeping track of what is said about you on the web and addressing issues right away is fantastic.  Only other company to do that was Napster.  The programmer from Grooveshark explained that they had had some issues when they first went live (boy can I relate to that) and he wanted to know if I had created any other widgets since my first one.  I hadn’t and told him I’d give it a try.

Went on to talk a little bit about open source (they use many open source applications and hope to go with more as their software matures) and my library (which is big on open source).  He liked our web site and was impressed with how fast the pages loaded.  Thanks to our web programmer genius, Danny Bouman.

This is definitely the power of the web being used for good.  Going to go back and make a new widget as Grooveshark is becoming fast my favorite music site.