Learning Solutions Through Technology
Lori Reed and Sarah Houghton-Jan
Will try to blog as best I can but I’m taking video for Lori and also keeping time for her so this maybe a short blog post.
Yep, had no time to type so I’ll post the video to this post after I edit it.
Love that Sarah admitted she cried a bit. Nice to know that we are all human and when things don’t go the way we hope it hurts a bit. But she moved on.
Verbal agreements are worth nothing-get it in writing.
One person with enough power can kill a valuable project (sadly been on the receiving side of that myself).
Not everyone believes that some staff still need basic skills (yes but they do they really do).
Tech2Know program plan – short web-based blog how-to guides, common craft in plain english type tutorials – one topic a week – present live twice that week – prizes like 23 Things and competencies (pre and post assessment of skills – anonymous).
3 Follow up elements – online disc. forums for each topic (trouble shooting printer, evanced calendar, etc.), Tech Playground Day, Ask The Techies Week – target lingering issue – something you were afraid to ask – you could ask anything .
Core principles – prizes are so important, free or low cost tech swag
Invest in Staff Training – save money, strengthen staff skills, improve customer service, increase efficiency, motivate staff, increase staff retention rate, show commitment to lifelong learning (yeah!)
Benefits of a skills bases approach
equitable expectations for all staff, reveals training needs, accurate job descriptions, helps w/performance evaluations, consistent customer service, helps staff adjust and handle change
Learning should be part of your strategic goals/plan
As you plan – what are your goals, who is managing it, do you have or need to create a skills list, what timeline in mind, what are your resources including funding and staff, what training resources exist and what ones need to be created.
Ensure staff by-in – listen, keep everyone informed, reassure staff that they don’t have to KNOW IT ALL, managers MUST follow project plan, hold brainstorming session or party, fun, rewards, chocolate/food
Harder to get Admin to by-in – purpose statement, measurable deliverable ROI – numbers, performance evaluation – make that process easier they’ll by-in give them a checklist to use w/evaluation, train administrators separately BUT first
Creating Training Program – types/number of trainings, basic topics, Open TO ALL STAFF NO MATTER WHAT – mandatory or voluntary?, budget needs to be on actual staff needs, set goals and rewards
Scheduled Learning – Unscheduled Learning (very powerful) off the cuff stuff, read a blog, over hear a conversation anywhere and use the ideas,
Ongoing Learning – give 15 mins a day to just learn, read an article, study/learn, schedule 1 off desk hour for self-study, encourage conference/lecture attendance (oh yes), share online tutorials, printed materials or demos
WebJunction Learning Webinars, Infopeople Webcasts and more
Add fun to your training, use real world examples, personalize the exercises, highlight tips and tricks, encourage student independence, ask students to dream at the end, be available and accessible