July 31, 2009 2 Comments
Little did I know when I came into work today it was going to turn into the day of blogs.
It’s Thursday so I don’t have morning duties or bouncedback emails today. After putting my stuff away I turned on my Ubuntu and Windows machines. Checked my voice mail (was one regarding the email and spam settings that we had posted on the staff Intranet).
Walked out into the public area after getting ice for my green tea and replenished my display celebrating the 40th anniversary of the moon landing. Some folks might consider it wrong but I mixed adult non-fiction books with the children’s non-fiction. Bottom shelf of the wedding cake was all children’s titles – they have actually been the hot items even though this display is upstairs in the adult non-fiction area. My reason for adding the children’s titles to the display is often Mom or Dad have a little one in tow when they are upstairs, so why not have something for them on the same display.
Went back downstairs to Customer Service (the department formally known as Circulation) and picked up my reserves (several books on photography and a CD for hubby). Back upstairs to my desk.
Opened Twirl and replied to a Tweet. Checked both work and Gmail accounts. Since revamping our Staff Intranet has been on my mind I logged into the backend of Joomla and made a few tweaks (from suggestions that staff have provided). Then I moved over to the front end and checked to see if there were any helpdesk tickets to assign (yep a few but not many).
Emailed the Central Asst. Branch Manager regarding a tweak I made on the Staff Intranet. It related to items she posted – combined her web guides from Enoch Pratt/SLRC into one location.
Closed a helpdesk ticket regarding a new staff member who had forgotten his email password – changed password back to default and it will prompt him to change it again.
Sent an email to all the branch managers asking them to clean up (unpublish and delete if possible). In hopes that we can clean up lots of content that won’t need to be brought over to the new Intranet.
Now the start of the blog day —
Tweaked our main blog, Highly Recommended per the phone conversation I had with the editor on Day 2. Moved the login on the front end to a less conspicuous location on the blog navigation area. Then I added a new blogger to the list of contributors per the editor’s email
Wrote my blog entry for Day 3. Sent an email to the blogger of Highly Recommended about the tweaks I had made so they are kept in the loop.
Answered the helpdesk phone line – question about accessing our Intranet remotely (from a new grandmother visiting her daughter and grandson in NC).
Then I began the afternoon of updating all our blogs which uses WordPress. Luckily 3 of the blogs were not that old so I could just click on Update under Tools. Open Source, This Is Your Life and Customer Service all upgraded with no problems. I then had to upgrade Teacher Notes the hard way. WHOO HOO, it went pretty smoothly and I didn’t mess anything up. Okay 4 out of 6 went okay so I must be doing something right.
Call from Public Relations department asking for help with posting an article to our Choose Civility site which uses Joomla. Walked him through a few things and corrected code that seemed to make the one video disappear even though we weren’t adding anything anywhere near the video on that page.
Got a lovely surprise, former employee Aileen Trout came in for a quick visit. Aileen left us many years ago and moved back to her place of birth, Hawaii. She hasn’t aged at all – I’m convinced living on the islands there is like the fountain of youth. After that I checked the helpdesk tickets and assigned 2 to fellow IT staff. Answered the helpdesk phone line – fellow IT staff member needed help with the printer settings for Horizon.
Consulted with our web programmer about navigation and design for our new Intranet. We looked at Google Analytics to get a feel of what people used the most on our Intranet (that combined with actual feedback from staff should help).
Consulted with fellow IT staff member about helpdesk ticket regarding a broken link in Aquabrowser (the information page in AB had never been updated to reflect the RSS feed page on our new web site which went live over a year ago – GULP!). Need a better way to keep track of all our links out there.
Assigned another helpdesk ticket. Got a call from the editor of our Highly Recommended blog about linking a contributor’s name.
Guess my confidence from earlier was a bit premature. I updated our TeenZine (which isn’t a true blog but does use WordPress). This time things did not go well. Not sure if I missed some files in the update or what. Was seeing strange results even though I did get the right messages during the upgrade process. Cleared cache and refreshed browser and still had odd displays. Asked web programmer for help – he watched me do the upgrade for the 4th time – something about him standing there must have done the trick. But even he saw the odd display and seems like things took several minutes to display correctly. It’s all good in the end.
Called the Information Services Supervisor regarding the voice mail she had left me that morning – left her a voice mail.
Emailed username/password for our Staff Intranet to staff member so they could add content.
Assigned to myself and closed helpdesk ticket regarding an email from a customer letting us know that the wording on one of our PACs screen savers was wrong. We had already fixed this so I contacted the customer via email thanking her for catching this and letting her know we fixed it.
Cleaned up a bounce of AOL accounts that had marked us as spam. Trying to get the message out there that when you sign up for a library card and give us your email account you will receive notices via email. Do not mark us as a spammer – you agreed to receive notices from us. Some reason the AOL users don’t remember this more than any other email user.
Went ahead and updated our last blog (our main one and the one that I was most scared about) to the latest version of WordPress. It was my biggest worry but things went smoothly. WHEW!
Past time for me to go home. Off to get my son, walk dogs, take some photos, fix dinner and possibly get a little Lost season 2 watching done.