Customer Service With a Helping of Open Source
October 24, 2008 2 Comments
The power of the Internet. Typing away in Google docs when Meebo pops up with a message from someone coming in through my blog. The conversation started out with a few questions about what IM client I used and turned out to be a programmer from Grooveshark. He had read my blog post about the widget and he wanted to resolve my problems with it.
I was utterly blown away. This is what I call customer service 2.0. Keeping track of what is said about you on the web and addressing issues right away is fantastic. Only other company to do that was Napster. The programmer from Grooveshark explained that they had had some issues when they first went live (boy can I relate to that) and he wanted to know if I had created any other widgets since my first one. I hadn’t and told him I’d give it a try.
Went on to talk a little bit about open source (they use many open source applications and hope to go with more as their software matures) and my library (which is big on open source). He liked our web site and was impressed with how fast the pages loaded. Thanks to our web programmer genius, Danny Bouman.
This is definitely the power of the web being used for good. Going to go back and make a new widget as Grooveshark is becoming fast my favorite music site.